Returns

Made to order

Printed just for you when you order — every piece is made for you alone, so we can’t take returns or exchanges for a change of mind or a size that doesn’t fit. Each product shows its sizes before it goes in your cart — browse the products.

An order can’t be changed once it’s paid. If you spot a mistake — the wrong size, a typo in the address — write to hello@mindprint.ai straight away and we’ll try to catch it before it prints.

If something’s wrong

Arrived damaged or misprinted? We’ll replace it. The same goes for anything that arrives badly made or isn’t what you ordered.

Open the order under your orders, choose Report a problem, and add a photo or two. Tell us within 30 days of delivery.

Who pays: we do. A replacement costs you nothing, and there’s nothing to send back.

Refunds

When we can’t replace something, we refund the item in full, back to the card or wallet you paid with. Banks usually show a refund 5 to 10 business days after we send it, depending on the bank.

If we have to cancel an order — because we can’t print it, a price was plainly wrong, or a pattern was removed — you’re refunded in full.

Shipping

Each piece goes to a carrier once it’s printed, and you can follow it from your order page; the Terms say more under Shipping.